For “stock items”, the order total value should be equal to or greater than $20
You may ship anywhere with a full street address.
Access your online store, click on the "Order Status" button, then click on the appropriate order number and see the details per each order transaction.
Speak to a professional by calling 1-800-729-9050, Monday through Friday, 8:30 a.m. to 6:30 p.m. EST.
These pages are designed to answer the most frequently asked questions about your online shopping experience.
Shopping online with HPI Direct is easy and fun. As you browse through our site, you may add items to your shopping cart along the way by clicking the "Add to Bag" button found below the items you like.
In the event of an item being 'on order' (merchandise is out of stock), you may put the selection in your cart. At the time of checkout, you will have the choice to ship your items together or have them shipped as they become available.
You are our first priority. We make every possible effort to respect and protect your privacy. We believe in keeping personal information confidential.
In order for you to purchase products, you will need to provide certain personally identifiable information. You are only asked to provide personal information that is essential to completing your order. HPI Direct uses your information to make your shopping experience as enjoyable as possible. From time to time, we may notify you about new products. We may compile market research based upon customers that visit our site and buy our products.
Your account information is password protected and accessible only to you. To safeguard your account, it is recommended that you do not share your password with others.
Other than when you have requested assistance and we're verifying personal data for security reasons, no one from HPI Direct will call or E-mail you about your personal account information. We advise you to be wary of unsolicited contacts and suggest that you do not reveal your password to anyone.
To further protect the integrity of your personal information, close your browser when you step away from your computer, particularly if you are in a public forum.
When you are ready to check out, click on the "Check Out" button at the bottom of your shopping cart. Your User Name and Password are recognized and automatically provide you with the opportunity to review all your pertinent billing and shipping information. After verifying the summary of items in your shopping cart, you may select your preferred shipping method as well as other pertinent information.
Shopping with HPI Direct is easy as 1.2.3!
You may update your order by adjusting the quantity of any of the items in your shopping cart. You may also remove items from your cart by clicking on the View Cart button and then clicking on the delete button next to the item you would like to remove.
The subtotal is always displayed with your shopping cart. Shipping costs and any appropriate taxes are calculated at the time of Check Out.
No. Your selected merchandise will remain in your shopping cart until such time that you either Check Out, do a complete log out of your system or delete your cookies.
As long as the order is still pending or on backorder, it may be cancelled. Please call our Customer Support Team at 1-800-729-9050 to cancel your order.
To confirm that a credit has been posted to your account, simply contact one of our Customer Service representatives at 1-800-729-9050 Monday through Friday, 8:30 a.m. to 6:30 p.m. EST.
Yes. Any orders shipping to an APO/FPO are shipped via USPS Priority Mail, having a transit time of 2-3 days, to a central hub in NY. From there it is given to the appropriate military carrier, and depending on the location it can take two weeks for a package to be delivered (being outside of USPS' hands at that point). Plus, these orders are untraceable because there are no UPS or FedEx tracking numbers.
The correct address format for an APO/FPO is to enter the base name in the street field, "APO" or "FPO" in the city field, and then select among AA, AE, or AP in the state field. Leave the country as USA and then enter the correct postal code in the zip code field.
No. UPS requires a street address.
No. UPS requires a street address and will leave the package on the doorstep.
Yes, however, it may take some extra time for the package to reach its final destination.
Yes, but separate orders must be placed for each shipping address.
You will be charged sales tax in accordance with your state tax laws.
Customers receive an E-mail order acknowledgement as well as a shipping notification.
In-stock merchandise is normally shipped out of our warehouse within 24 to 48 hours of placing your order (excluding holidays and weekends). If an item is on backorder or the order was placed over a weekend or holiday, shipment will be delayed.
We use UPS to deliver orders within the continental U.S.
All orders are shipped FOB Alpharetta, Georgia.
Lastly, shipping times are calculated from the time your order leaves our HPI-Direct warehouse. In stock merchandise will ship out 24 to 48 hours of order placement; excluding weekends and holidays. Overnight in-stock orders, if placed by 1:00pm EST, will ship same day. Shipping is delayed, of course, if an item is on backorder.
Please contact our HPI-Direct professionals if you would like to add either the Early AM or Saturday delivery services to your order. Shipping fees are based on dimensions/weight, destination zone and the service standard selected. Freight charges are calculated after the shipping address is entered.
We recommend that all customers who are shipping to addresses other than their billing address, notify their credit card company of the alternate shipping address. This process is becoming a standard and credit card companies are happy to assist you. Simply call your credit card company and let them know you are placing orders via the Internet and would like to give them (bank) an alternate shipping address.
On the uniform ordering website My Orders page, choose the order you would like to make an exchange or return and click on the Return/Exchange option. Select the item(s) to return for credit or exchange for a different size. If an item is past the 60 return period or is non-returnable you will not be able to select that style to return or exchange. Please see our Return Policy for more information. Once you select the items to return for credit or exchange for a different size, you will submit the order and receive an order number. Be sure to print the return or exchange confirmation page and include it in your package. Repackage the item in its original packaging if possible. We strongly suggest you ship returns by a service that offers tracking capabilities. Merchandise returned by other means or that is lost or damaged in transit is your responsibility. Please note if you do not provide the return or exchange order number your credit or exchange order will be delayed. Ship items to Attn: HPI Returns 304 Superior Drive, Eudora, AR 71640.
If for any reason you are not completely satisfied with your purchase, simply return the item to us within 60 days of receipt in its original condition. You may return your purchase with the original packaging in “as new” condition. Items specified online as “made to order” cannot be returned or exchanged. A garment cannot be returned if it has been washed, worn, or altered. Altered means hemmed to order or personalized such as name embroidery. Also, if an item is shipped directly from one of our vendors, it cannot be returned to our distribution center. Please Contact Us with your order number if you are having trouble returning a style online. You may exchange an item for a different size. As soon as you ship the original item back, allow 2 – 5 days for processing and then we will ship the replacement size.
Your return package will take 2 – 6 days to arrive back at our distribution center. Please allow 2 – 5 business days to inspect and process your return order. Then your replacement size will ship. Depending on your location and transit time, allow 2 – 6 days to receive your replacement size. If you do not provide your order number your return/exchange will be delayed.
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